Legal Documents

Terms & Conditions

Effective Date: June 2024

1. Agreement & Acceptance

By accessing and using hmgits.com and our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part, please do not use our services.

2. Services Provided

HMG IT Solutions provides the following services:

• Website Design & Development
• Digital Marketing (SEO, Google Ads, Facebook Ads, etc.)
• Graphic Design
• Computer & Laptop Repair
• Software Solutions
• Networking Solutions
• IT Security & Cybersecurity
• CCTV Surveillance Installation
• Video Animation & Production

3. Service Agreement Process

Step 1: Client contacts us with requirements

Step 2: We provide quotation and timeline

Step 3: Client confirms and makes payment (if required)

Step 4: We deliver service as per agreement

Step 5: Client acceptance and sign-off

4. Payment Terms

• Payment can be made via UPI, Bank Transfer, or online gateway
• For website projects: 50% advance, 50% on completion
• For repair services: 100% payment upfront (cash/online)
• Invoices will be provided for all payments
• Prices are in Indian Rupees (₹)

5. Timeline & Delivery

• Website projects: 5-7 working days (from approval of requirements)
• Repair services: Same day or next day (depending on issue)
• Digital marketing: Services start within 24 hours of payment
• Delays may occur due to unforeseen circumstances — we’ll notify you

6. Intellectual Property

All original designs, code, content created by HMG IT Solutions become the property of the client upon full payment. Client acknowledges that HMG retains the right to showcase completed work as portfolio samples.

7. Client Responsibilities

• Provide accurate information and requirements
• Ensure timely approval of designs/drafts
• Provide necessary content, images, and materials
• Pay invoices on time
• Maintain website security after handover

8. Limitation of Liability

HMG IT Solutions is not liable for:

• Indirect, consequential, or punitive damages
• Loss of business, revenue, or data
• Third-party actions or website downtime due to hosting provider
• Client’s misuse of services

9. Warranty Disclaimer

Services are provided “as is” without warranties. We do not guarantee specific results from digital marketing campaigns, SEO, or other performance-based services. Results depend on various factors including market conditions, competition, and client implementation.

10. Modifications & Termination

We reserve the right to modify or discontinue services with 30 days notice. Projects in progress will be completed as per agreement. Termination by client requires written notice — applicable refunds per refund policy.

11. Dispute Resolution

In case of disputes:

• First attempt: Direct communication via phone/email
• Second attempt: Written notice and negotiation (7 days)
• Final: Arbitration or jurisdiction of Kota courts (Rajasthan, India)

12. Changes to Terms

We may update these terms anytime. Continued use of services means acceptance of updated terms.

Refund Policy

Effective Date: June 2024

1. Our Commitment

Customer satisfaction is our priority. This refund policy outlines the terms under which refunds are provided for HMG IT Solutions services.

2. Website Design Projects (₹4,999 – ₹50,000+)

Refund Eligibility:

• Before Work Starts: 100% refund if you cancel within 24 hours of payment
• After Design Approval: 50% refund if you cancel (remaining 50% is non-refundable as we’ve invested time in design)
• After Website Launch: No refund. However, we offer free revisions within 30 days

Service Issues (Eligible for Refund):

• Website doesn’t meet specifications agreed upon
• Website has critical bugs that prevent functioning
• We fail to deliver within agreed timeline (30+ days)
• Our failure to include agreed-upon features

3. Repair Services (₹500 – ₹5,000)

• 30-Day Guarantee: If the same issue recurs within 30 days, we fix it free of charge
• Quality Issues: If repair doesn’t solve the problem, we refund and try another solution at no cost
• Hardware Issues: If replacement is needed due to our damage, customer pays only parts cost (labor free)

Refund NOT Applicable:

• Customer doesn’t follow post-repair care instructions
• Issue is due to customer’s misuse or damage
• Customer breaks down the repaired device again due to carelessness

4. Digital Marketing Services (₹5,000/month – ₹50,000/month)

• Month 1: 50% refund if unsatisfied (we’ve invested in setup and initial work)
• Month 2+: No refund. However, we offer strategy revision or service changes free

Note: Digital marketing results depend on multiple factors (competition, keywords, website quality). We don’t guarantee specific rankings or conversions. Clients must understand that results take time (usually 4-12 weeks).

5. Graphic Design Projects (₹500 – ₹10,000)

• Before Design Submission: 100% refund if cancelled
• After Design Submission: 50% refund if unsatisfied and requesting new design
• After Design Approval: 0% refund (design ownership transferred)
• Free Revisions: Up to 3 rounds of revisions included

6. Software/Networking Projects

• Setup Issues: If installation fails or doesn’t work, we provide alternative at no extra cost
• Partial Refund: If only 50% of service completed, 50% refund applicable
• Support Warranty: 90 days free support for setup issues

7. Refund Process

Step 1: Submit refund request via email: info@hmgits.com

Step 2: Include reason for refund and details

Step 3: We review and respond within 5 business days

Step 4: If approved, refund processed to original payment method within 5-7 business days

8. Partial vs Full Refunds

9. Non-Refundable Items

• Custom domain purchases (non-refundable registrar policy)
• Server/hosting costs (separate vendors)
• Third-party software licenses
• Rush or expedited delivery fees
• Services already delivered and accepted

10. Contact for Refund Requests

📧 Email: info@hmgits.com

📞 Phone: +91 8604902318

Subject: “Refund Request – [Project/Service Name]”

11. Final Notes

This refund policy is designed to be fair to both HMG IT Solutions and our customers. We believe in quality work and customer satisfaction — if you’re not happy, we’ll make it right. However, we also invest significant time and resources, so partial refunds reflect the work already completed.